Saying nothing can be powerful

Vintage-Listening-14

We recently followed a couple around a National Trust garden and were amused to hear their conversation.  Except that is just what it wasn’t – a conversation.  What they were doing was taking turns to wait for a breathing space, and then leaping in with their own opinions and views.  It was not an exchange of ideas or even a debate from differing sides….it was actually two different conversations with neither party engaged or hearing what the other said.

This can often be the way in business too.  Sitting in a meeting where parties are just waiting for a pause to leap in with their own agenda and thoughts, without acknowledging or digesting what has been said by others.

It’s a skill to stop, listen, and digest before responding.

Some years ago we were commissioned by an NHS Local Medical Committee to make the CQC requirements for GP practices more readily understandable and practical before the registration deadline.  There was a myriad of paperwork and thick booklets on the subject that had been distributed and panic was the keyword amongst Practice Managers and Partners who were at a loss to know what was required of them.

In the meeting, the Committee stated that what was needed was a manual telling Practice Managers how to implement the standards and be prepared for inspection.  What they failed to realise was that the managers didn’t need yet another weighty tome of information.  They hadn’t read what was already available so a different perspective was needed to determine what would work best.

So, we asked a few specific questions around what were the issues and then really listened to what the answers were.  The issues transpired to be:-

  • lack of time to understand all the information
  • too confusing
  • not sure what timeframe to work to
  • the penalties for not being ready
  • how Practices differed in their preparations from care homes, hospitals, acute units

The answer was not in more printed books of words.  We put together a simple Excel sheet for them to download, with hyperlinks to all the relevant documents they needed to complete.  A dated checklist against each criteria that was relevant to the world of general practice, so that they could monitor and review how things were being actioned. We provided a point of reference for queries, so that anything they didn’t understand or were confused about, we’d source the response from the CQC helpline and provided 24 hour support through the whole process.

So when you are looking for solutions to staff training and development, make sure your Training provider really listens to you – your business and your staff are unique and the solutions to your requirements should be too.

If you’d like to have a conversation about the options for different training and coaching methods, do call, 01892 832059 or email keith@athelbrae.co.uk

 

 

Advertisements

GDPR – changes to how we handle and protect data.

titanic

 

What is GDPR?  If you deal with customers and hold any information on them, General Data Protection Regulation changes this will impact on your business and you need to be up to date on what you need to do.    Our trainer, Andy, outlines below some details about the forthcoming changes.

On 25th May 2018 new data protection legislation is introduced in the UK which is a significant upgrade in the requirements of the current Data Protection Act 1998. The principles of keeping data private and secure remains at its heart but GDPR introduces legislation to comply with our ever dependant digital and data world

 

  1. GDPR requires ALL businesses to evidence and prove their compliance with data protection; it’s no longer acceptable just to do the right thing. This means you need policies and records in relation to all data and any processing by you or 3rd parties

 

  1. The scope of GDPR has widened so you need to know from your suppliers how they use any of your or your clients data and have contracts in place to agree accountability for the data e.g outsourcing of IT or payroll is using your data

 

  1. Personal data now includes new areas such as IP addresses, biometrics, genetics, photographic images and anything that can identify a person. As a result, you are now probably capturing and in control of data that falls under the new legislation. E.g CCTV?

 

  1. Any data you hold must be for legitimate reasons or you must have the express agreement of the person providing it. Generic Terms and Conditions on data protection or opt out clauses may no longer protect you. For example, are you sending newsletters or info to your clients/contacts……you need their permission!

 

  1. Your website / external privacy notices need to explicitly explain data subject rights and what you do with and who you share the personal data you capture.

 

  1. A data subject rights have escalated so businesses now need to meet a whole host of new potential requests within 30 days and for free!

 

  1. If you hold any personal data for children (under 16s) then you now need parental permission and to use terminology that they will understand

 

  1. Data needs to be secure with encryption or psuedonomysation for data at rest and in transit. Your IT support will or should know what this means!

 

  1. If you are subject to a breach and let’s face it, with cyber-crime escalating it is very likely to occur, you must report your breach to the regulators within 72 hours

 

  1. Failure to comply with GDPR will be costly not only in the fines that could be levied but also to your reputation, so don’t get caught and ensure you and your staff are trained and ready

 

We are running a series of 3 hour workshops with Andy Styles, to help you be fully prepared and confident to face all the upcoming changes taking place.  These are being held on the following dates and are priced at £149 per person + VAT. This includes all training, materials and handouts, and certificates, together with refreshments at the lovely Handpicked surroundings:

20th September at Chilston Park Hotel, Lenham (between Maidstone and Ashford)

25th September at Brandshatch Place and Spa Hotel, Longfield (Nr Dartford)

2nd October at Chilston Park Hotel

19th October at Brandshatch Place

 

To book, please call 01892 832059 or email kate@athelbrae.co.uk

GDPR – changes to how we handle and protect data.

titanic

 

What is GDPR?  If you deal with customers and hold any information on them, General Data Protection Regulation changes this will impact on your business and you need to be up to date on what you need to do.    Our trainer, Andy, outlines below some details about the forthcoming changes.

On 25th May 2018 new data protection legislation is introduced in the UK which is a significant upgrade in the requirements of the current Data Protection Act 1998. The principles of keeping data private and secure remains at its heart but GDPR introduces legislation to comply with our ever dependant digital and data world

 

  1. GDPR requires ALL businesses to evidence and prove their compliance with data protection; it’s no longer acceptable just to do the right thing. This means you need policies and records in relation to all data and any processing by you or 3rd parties

 

  1. The scope of GDPR has widened so you need to know from your suppliers how they use any of your or your clients data and have contracts in place to agree accountability for the data e.g outsourcing of IT or payroll is using your data

 

  1. Personal data now includes new areas such as IP addresses, biometrics, genetics, photographic images and anything that can identify a person. As a result, you are now probably capturing and in control of data that falls under the new legislation. E.g CCTV?

 

  1. Any data you hold must be for legitimate reasons or you must have the express agreement of the person providing it. Generic Terms and Conditions on data protection or opt out clauses may no longer protect you. For example, are you sending newsletters or info to your clients/contacts……you need their permission!

 

  1. Your website / external privacy notices need to explicitly explain data subject rights and what you do with and who you share the personal data you capture.

 

  1. A data subject rights have escalated so businesses now need to meet a whole host of new potential requests within 30 days and for free!

 

  1. If you hold any personal data for children (under 16s) then you now need parental permission and to use terminology that they will understand

 

  1. Data needs to be secure with encryption or psuedonomysation for data at rest and in transit. Your IT support will or should know what this means!

 

  1. If you are subject to a breach and let’s face it, with cyber-crime escalating it is very likely to occur, you must report your breach to the regulators within 72 hours

 

  1. Failure to comply with GDPR will be costly not only in the fines that could be levied but also to your reputation, so don’t get caught and ensure you and your staff are trained and ready

 

We are running a series of 3 hour workshops with Andy Styles, to help you be fully prepared and confident to face all the upcoming changes taking place.  These are being held on the following dates and are priced at £149 per person + VAT. This includes all training, materials and handouts, and certificates, together with refreshments at the lovely Handpicked surroundings:

20th September at Chilston Park Hotel, Lenham (between Maidstone and Ashford)

25th September at Brandshatch Place and Spa Hotel, Longfield (Nr Dartford)

2nd October at Chilston Park Hotel

19th October at Brandshatch Place

 

To book, please call 01892 832059 or email kate@athelbrae.co.uk

Effectively managing your staff absence


thV1UBCI4I

 

@personneltoday reported in May “Managing sickness absence is a key issue for employers. Employee absence is a significant cost to the majority of businesses in the UK.
In addition to the direct costs of employee absence (paying sick pay and paying someone else to perform the absent employee’s work), high levels of absence can demotivate those employees who have to take on the absent employee’s work, cause all-round disruption to productivity and adversely affect an employer’s continuity of service to its clients.”

There are a myriad of reasons why staff may take time off work – but if you don’t manage the causes, the effect will impact on the individual, their colleagues and your business.

Our one day course on 21st June at Chilston Park Hotel near Maidstone addresses these issue and how to proactively manage them for everyone’s benefit. Delivered by Janice Donaghue, HR professional, a practical guide to help you through the maze of questions.

Places are still available if you’d like to register to attend – do call 01892 832059 or email me, keith@athelbrae.co.uk

Supporting staff whilst managing absence

th8MZYPJO5

Managing staff absence isn’t just about those who are late into work, or take liberties with unexplained time off. There are a myriad of reasons that people may be off work – personal lives impact on the workplace whether we like it or not, and sometimes having a manager who is understanding and can engage proactively with a struggling employee, can make all the difference.

In light of the weekend’s events, let’s not forget that being supportive of our colleagues and staff is a powerful tool.

Our HR expert, Janice, is running a one day workshop on 21st June at Chilston Park in Lenham, for Managers and HR staff who would like to know how best to manage and help staff who are facing difficulties that impacts on their attendance.

To book, email kate@athelbrae.co.uk or call 01892 832059.  The full day course is £299 + VAT and includes useful templates for you to personalise back in the workplace.

The course is available for whole organisations as an on-site group training event which can be tailored to include your own policies and procedures.

F1 exclusive photo for CRUK

McLaren photo

 

Many of you may know, that Keith and Kate take part in the Eastbourne annual 24 hour relay walk for Cancer Research.  This year’s event on 1st and 2nd July is looming fast and we’re delighted and very grateful, that the McLaren Formula 1 team have provided us with an exclusive signed photograph of Jenson Button and Fernando Alonso.  With Jenson Button now having retired from racing, this is going to be limited edition photograph and has been specifically offered for Eastbourne Cancer Research Relay.

The photo comes with a letter of authenticity from McLaren.  If you know an F1 fan who would cherish this, we are taking bids via email, twitter, and facebook.  The reserve is £25.00 and in the 4 weeks to the run up to the walk, we’ll provide the latest bid on a daily basis, though we won’t disclose who the bidder is.  The winner will be announced after the end of the walk at noon on 2nd July and we’ll arrange delivery to the successful bidder afterwards. 

To submit a bid, please email kate@athelbrae.co.uk; tweet us using the @AthelbraeLtd handle or message our facebook page https://www.facebook.com/AthelbraeLtd

If you aren’t into F1, but would like to support the “All Nightie” 24 hour walking team, we’d be very grateful for any donations.  Keith’s Just Giving page is http://relay.cancerresearchuk.org/site/TR/RelayForLife/General?px=1179275&pg=personal&fr_id=1686

His sister, Jane, died 4 years ago at the age of 44 to cancer and this is the 3rd year we have taken part in this event.  The team’s target this year is £10,000 and we’re well on the way, with £7,500 already donated. 

Keith is plannnig to walk for the whole 24 hours with our Associate Trainer, David, and Kate will be offering reflexology/foot massages to all those teams taking part during the weekend to boost the coffers. Our coaching Associate, Louise will be walking and organising the various fund raising activities for all the family over the 2 days – the team consists of family and friends aged from 4 – 86!

We train many organisations in working as a team, and this event, which has all ages, survivors and families taking part, is a true reflection of everyone pulling together for a common goal – team working at its best!

Free Factsheet – Managing Change

th4TL7UQB6

 

We’re working with one service based organisation currently who are having a complete restructure – no jobs are at stake, but it is still an anxious time for those who are uncertain how the changes will affect them.

In order to meet these challenges and support their workforce, they have proactively responded by organising a series of one day workshops, tailored around the specific issues that have been identified as the key factors impacting on the different levels of staff and how best to support them through the changes.

If your organisation, department or team are going through a period of change and you’d like some help to inspire them to come together and help one another through the turmoil, our free factsheet can be downloaded here as a starting point for some things to think about.

http://ow.ly/zcwg30b1cDZ

Email keith@athelbrae.co.uk if you’d like to discuss in more detail how Athelbrae Ltd can work in partnership with you to actively manage the change. We’d be delighted to have a chat through the best way to support you, your staff and your organisation and help you successfully manage the changes.